Refund policy
Regarding Cancellations and Returns (Refunds and Exchanges)
The following conditions apply to cancellations and returns at our store:
Refunds for Customer Convenience
Refunds for customer convenience are not accepted at our store.
Remarks
Please request a refund by phone or email.
Exchanges for Customer Convenience
We will exchange the product under the following conditions:
Conditions for Exchange
- Product returned within 7 days of delivery
- Unused product by the customer
- Product not damaged or soiled by the customer
- Tags, packaging, etc., not damaged, soiled, lost, or discarded
- Exchange only for the same product
Available Period for Exchange
If contacted within 7 days of product arrival
Return Shipping Fee
Customer's responsibility
Reshipping Fee
Customer's responsibility
Remarks
There may be cases where we cannot arrange for an exchange, such as when the same product is unavailable. In such cases, please accept a refund.
Refunds for Defective Products
We will issue a refund under the following conditions:
Conditions for Refund
Regardless of product usage, we will primarily address those who contact us via phone or email within the specified period.
Available Period for Refund
If contacted within 7 days of product arrival
Refund Amount
Full product price
Return Shipping Fee
Store's responsibility
Remarks
Please request a refund by phone or email. When you contact us, we will ask you for details about the details of the problem. Regarding refunds, we will refund as soon as the product is returned, the actual product is checked and investigated after receipt, and the defect is confirmed. Orders using discount coupons will have the coupon invalidated, and the refunded amount will be adjusted accordingly.
Exchanges for Defective Products
We will exchange the product under the following conditions:
Conditions for Exchange
Regardless of product usage, we will primarily address those who contact us via phone or email within the specified period.
Available Period for Exchange
If contacted within 7 days of product arrival
Return Shipping Fee
Store's responsibility
Reshipping Fee
Store's responsibility
Remarks
There may be cases where we cannot arrange for an exchange, such as when the same product is unavailable. In such cases, please accept a refund.
Contact Information for Cancellations, Refunds, and Exchanges
Phone Number
+81 795225065
Email Address
info2@excellence-web.co.jp
Return Address
Postal Code
6770052
Address
836 Wadamachi, Nishiwaki City, Hyogo Prefecture
Phone Number
+81 795225065
Fax Number
+81 795230350
Notes on Cancellations, Refunds, and Exchanges
- Products returned after 7 days of delivery
- Used products by the customer
- Damaged or soiled products by the customer
- Tags, packaging, etc., damaged, soiled, lost, or discarded
- Products soiled during fitting
- Products repaired, cleaned, etc., after delivery
- Items on sale
- Items purchased jointly
- Products eligible for other special promotions (e.g., lucky bags) The above products are not eligible for returns or exchanges.
- ***When returning the product due to cancellation, refund, or exchange, please be sure to enclose the delivery note. The delivery note is enclosed when the product is shipped from us. Products for which the delivery note cannot be confirmed will not be eligible for cancellation, refund, or exchange.
Refunds
We will inform you whether the refund has been approved after receiving and inspecting the returned items. If the refund is approved, it will be automatically processed within 10 business days through the original payment method. Please note that refund processing by banks or credit card companies may take some time. If more than 15 business days have passed since our company approved the return, please contact info2@excellence-web.co.jp.
